At Hotel and Carpark Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
We do update this Policy from time to time so please do review this Policy regularly.
Hotel and Car Park Limited is committed to protecting your privacy and only uses the information that we collect about you lawfully and in accordance with the Data Protection Act (1998).
Information We Collect
In operating our website we may collect and process the following data about you:
When you have searched for prices and availability and are ready to make your booking, we will ask for your name, your postal address and e-mail address. We'll also need your credit/debit card details including card number, cardholder name, expiry date and the CV2 security number in order for our trusted service providers to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.
We'll also ask you for your telephone number so that, if needed, you can be contacted regarding your booking. The information we hold will be accurate and up to date and if you find any inaccuracies we will delete or correct it promptly.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
i. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
ii. To meet our contractual commitments to you.
iii. To notify you about any changes to our website, such as improvements or
service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Storing Your Personal Data
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to our trusted service providers to confirm your booking. You can tell our site is secure as a small locked padlock symbol will appear in the bottom right of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a 'security alert' message. We also have a Firewall (security hardware and software) in place to protect our internal information from the Internet.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information.
iii. To assist fraud protection and minimise credit risk.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Under the terms of the Data Protection Act (1998) you have a right to see any of your personal data we may have stored. If you contact us we will be happy to provide this information, however we may charge you an administration fee.